Bekerja dengan CInta
Bekerja dengan cinta
Bagai sang pencipta
…
adalah sepenggal bait lagu Kla Project yang populer pada jamannya.
Saat saya membaca koran The Straits Times edisi Rabu 7 Nove 2007, saya jadi teringat dengan lagu itu.
Ceritanya, di Singapore ini setiap tahun diadakan pemberian awards untuk karyawan yg mereka sebut Excellent Service Awards. Dari berbagai industri, dinominasikanlah karyawan-karyawan yang dianggap "going extra miles". Artinya, karyawan yang mau bekerja dan melayani pelanggannya jauh di atas standar.
Pemenangnya beragam, ada sopir bis, karyawan di counter airport, perawat, dll. Di koran tersebut, profil-profil mereka diekspose. Meski latar belakang mereka beragam, namun ada satu kesamaan: mereka bekerja dengan cinta. Jika kita melihatnya dari teori kebutuhannya Abraham Maslow; mereka inilah yang berada pada puncak piramida Maslow’s hierarchy of needs.
Ayo kita lihat beberapa komentar para pemenang tersebut yg saya kutip dari koran:
1. Hoy Man Lin, 54, bus captain (sopir bis)
A bus driver for the past 14 years, Mr Hoy reports to work each morning between 4am and 5 am [jam kerja normal di Singapura dimulai jam 9:00 am] with a single minded aim: to brigthen the day for someone else.
"My fulfillment comes whenever I see people happier as they see the bus approaching the bus stop … knowing that someone is waiting at the bus stop for me keeps me punctual and motivated"
2. Ms. Garmit Kaur (customer service, SIA)
[In one occasion] Ms Kaur managed to find a plane seat for Mr David Irwin, who needed to return to Melbourne urgently as a family member had died. All the flights to Melbourne were full that day. Fortunately she was able to book and confirm his flight. She also informed the boarding gate crew about his special circumstances and asked that they take special care of him.
"I am a people-oriented person, and I would go extra mile for any passenger. I put myself in their shoes, showing empathy and serving them in the same way that I would like to be served".
Well, saya yakin banyak orang Indonesia yang bekerja dengan prinsip yang sama: bekerja dengan cinta. IE-ers, apakah anda salah satunya?
(b oe d)